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IBM Service Availability Manager in Mexico City, Mexico


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Las personas que realicen esta función optimizaran la disponibilidad de la infraestructura de TI, sistemas y servicios para cumplir los compromisos que IBM ha adquirido con sus clientes de una forma rentable. Ofrecen un modelo de recuperación mejorada para la resolución de incidencias principales de complejidad o de larga duración. Proporcionan una gestión integrada y coordinación de la gestión de incidentes, la gestión de problemas, la gestión de cambios y los procesos de gestión de la disponibilidad. Utilizan conocimientos de entornos técnicos y de cliente para asegurar que los servicios y los componentes se diseñan y se prestan para cumplir sus objetivos de disponibilidad. Facilitaran un puente entre los equipos de entrega y el impulso de una recuperación rapida durante las incidencias. Proporcionaran una visión global del entorno del cliente y efectuaran recomendaciones para mejorar el servicio global.

Required Technical and Professional Expertise

  • Leadership and Coordination of work teams.

  • Knowledge of Infrastructure Platforms

  • Incident Management

  • Change Management

  • RCA Management

  • Client Facing

  • Monitoring Infrastructure

Preferred Technical and Professional Expertise

  • Openshift

  • Cloud

  • Ansible

  • Redhat

  • Solaris

  • Windows

  • Automation Process

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.