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IBM Manager - Customer Success Manager in Mexico City, Mexico

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Manager of Customer Success Managers (Architects), you will apply your leadership skills to help your CSMs be successful in driving deployment and adoption of Hybrid Cloud & AI Growth Offerings in the Americas. You will build a high performing, customer obsessed, technical CSM team in a US market. You are responsible and accountable for deployments, adoption, and renewals of IBM's offerings that run on Red Hat OpenShift.

Your team will conduct for use case identification, solution architecture design, MVP builds, and adoption of our Hybrid Cloud & AI Growth Offerings that run on Red Hat OpenShift. To be successful in this role you:

  • Demonstrate a history of success as a technical leader including: technical consultant, pre[1]sales, technical account management, enterprise architect, or equivalent

  • Demonstrate operational leadership with vision, accountability, and deep understanding of client engagement

  • Have a proven track record of talent development building technical teams, coaching the gaps, and rewarding performance

  • Build and cultivate a culture for continuous growth and learnin

  • Create and maintain enduring trusted relationships at technical levels within the client's business

  • Understand how to bring the full power of IBM to the client when needed (e.g. Services, Partners, etc)

  • Demonstrate growth mindset and radical candor

  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Have handled difficult customers or situations and can demonstrate resolution

IBMReferred_LATAM

Required Technical and Professional Expertise

  • Previous experience managing technical teams

  • Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation

-Experience with enterprise software implementations

  • Strong interpersonal relationship building and executive communications skills

  • Can manage multiple customer accounts and projects simultaneously

Preferred Technical and Professional Expertise

  • 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)

  • Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings

  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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