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IBM User Researcher in Markham, Ontario


Enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Cloud and Cognitive Software Organization needs an experienced Senior User Researcher who deeply cares about creating an experience-first culture today.

Your Role and Responsibilities

Are no and why two highly used words in your vocabulary? Do you find yourself wandering from me to we often? If so, then you know that enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Cloud and Cognitive Software Organization needs a User Researcher who deeply cares about creating an experience-first culture today. We don't wait until we have to change. You will join this journey and work alongside many other Designers, Offering Managers and Developers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues.


Join our elite team of dedicated user researchers in IBM Cloud and Cognitive Software! We work within product teams and across entire portfolios to make IBM products better for our users. We are strong advocates of 'mixed-methods' and incorporate various techniques in our toolbox. Our typical tactics include activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. The best thing about working in IBM Cloud and Cognitive Software is the people we work with. In joining our User Research team, you'll be in the company of established User Researchers. Our group is made up of those with years of deep research expertise and brilliant early career professionals using the latest tools and methodologies. We share our methods and tooling across IBM, and continually teach (and learn from) each other new and best practices.


You're an experienced User Researcher with proven skills uncovering often unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!). You should be passionate about identifying and connecting with our target users and becoming their advocate to influence our products to meet their needs. You can easily flex between 'Qualitative vs. Quantitative', 'Strategic vs. Tactical' and 'Moderated vs. Unmoderated' types of research. You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing.

Required Technical and Professional Expertise

  • Experience triangulating insights across research studies with customers and behavioral analytics

  • Demonstrated success relating generative and evaluative research insights to core business goals

  • At least 5 years experience conducting user research throughout the entire product development life-cycle

  • At least 5 years experience working with enterprise software (agile/continuous delivery desired)

  • At least 5 years experience managing projects involving cross-functional teams

  • Bachelor's degree in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline

Preferred Technical and Professional Expertise

  • At least 5 plus years experience in the field of user experience research and design.

Must have the ability to work in Canada without sponsorship.

About Business UnitIBM's Cloud and Cognitive Software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.