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IBM Technical Account Manager in Markham, Ontario

Introduction

As a Strategy Consultant at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?

Your Role and Responsibilities

Job Responsibilities will include:

  • Develop essential partnerships with customers by fulfilling a technical advisory role that enables customer to reach desired objectives with supported product(s) and optimize their ROI

  • Provide deep technical research, including debug and workarounds or other instructions to assist with troubleshooting.

  • Ensure the customer is aware of best practices, optimization and critical go forward information pertinent to their deployment

  • Communicate effectively with all levels of technical and management contacts to ensure thorough understanding of customer environments, requirements, problem symptoms, causes and resolutions.

  • Interact with support and development organizations while addressing problems. Escalate as required

  • As required, provide on-site support to customers for resolution of reported problems and/or provide knowledge transfer

  • Collaborate and Coordinate the right players at the right times

Required Technical and Professional Expertise

  • 5-7 Years of experience working with one or more Data & AI products including Information Server, WKC, Db2, Netezza, Data Virtualization with specialized focus on CP4D implementations

  • Knowledge of Openshift, RedHat, Kubernetes, Microservices, Machine Learning and Data Science is considered an Asset

  • 5 - 7 Years technical troubleshooting experience (Customer facing)

  • 2 - 5 years account management

Preferred Technical and Professional Expertise

  • System Administration level familiarity of multiple Unix flavors such as Linux, AIX, Solaris, HP-UX. Areas include: performance tuning, configuration, file & directory security, using debugging tools.

  • Database and third-party product information is a plus

  • Expert communication, written and verbal

  • Understanding of the services environment

  • Self Motivated, with a deep commitment to our client's success

  • Flexible, agile and resilient

  • Must be able to collaborate across multiple brands within IBM

Must have the ability to work in Canada without sponsorship.

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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