IBM Jobs
Introduction
A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions.
We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain p
Your Role and Responsibilities
You will be responsible for the following:
As a key contributor, you will develop our Growth and Pricing & Packaging strategy to align with our overall business and product strategy. Leading the cross-functional growth team, you'll drive product growth, focusing on eCommerce and product-led growth (PLG). You'll analyze diverse data sets to generate insights, present strategy recommendations to leadership, and create financial models. Executing the Pricing & Packaging strategy, you'll develop roadmaps, collaborate with product, engineering, and design teams, and create supportive collateral. Monitoring performance, aligning with Sales, Customer Success, and Marketing teams, you'll refine strategies to enhance customer value and drive business growth.
Your Key Responsibilities:
Strategic: Key contributor to the development of our Growth and Pricing & Packaging strategy, ensuring it aligns with our overall business and product strategy.
Growth Strategy: You will drive the product's Growth Strategy and lead the cross-functional growth team, which includes sales, product marketing, Demand strategy, Design, Decision Scientists, and Development.
Pricing & Packaging Strategy: You will lead the further development of our comprehensive Pricing & Packaging strategy with a particular emphasis on eCommerce and product-led growth (PLG) initiatives.
Cross-functional Data Analysis: You will analyze sales, customer behavior, product usage, and financial data to derive actionable insights and contribute to a common data foundation.
Executive Buy-in: You will present your strategy recommendations to leadership, including the executive team, to secure alignment and approval.
Financial Modeling: You will create and manage basic financial models to backup our growth plans as well as pricing and packaging decisions.
Execution: Responsible for the complete end-to-end execution and delivery of our Growth as well as Pricing & Packaging strategy.
Product Roadmap: You will be responsible for developing a strategic growth roadmap and Pricing & Packaging roadmap that directly aligns with the broader strategy.
Product Management & Execution: You will be expected to work directly with fellow Product Managers, Engineering & Design teams to define all requirements to execute and deliver on these roadmaps.
Collateral Development: You will be responsible for creating Pricing & Packaging collateral and tools such as presentations, FAQs, etc., to empower the Sales and Customer Success teams.
Performance Monitoring: You will be expected to continuously monitor and analyze the effectiveness of pricing strategies and packaging changes using key performance indicators (KPIs) such as revenue growth, margin improvement, and market share to evaluate growth, uncover friction, and refine our strategy over time.
Sales & Customer Success Alignment: You will partner closely with Sales, Tech Sales & Customer Success (CX) to understand our sales motion and customer feedback in our effort to build customer value, reduce unnecessary sales friction, and capture a reasonable share of that value. You will be expected to provide guidance to Sales & CX on pricing negotiations and strategies tailored to various customer segments.
Marketing Alignment: You work collaboratively with marketing teams to ensure consistent messaging across pricing, packaging, and promotional efforts.
Required Technical and Professional Expertise
A minimum of 5+ years of proven experience in the following:
Proven track record in developing and executing Growth and Pricing & Packaging strategies, particularly within the SaaS industry.
Financial Acumen for Commercial Success: Showcase strong financial acumen, with an ability to develop a compelling product business case. Drive commercial success through a profound understanding of impacts to P&L and SaaS metrics such as LTV, CAC, and NRR.
Stakeholder Management: Ability to effectively communicate and manage multiple stakeholder relationships, communicate across Product, Sales, Marketing, Customer Success, Operations, and Finance teams. Rely on influence rather than authority to establish a shared product vision, demonstrated ability to present strategic recommendations to executive leadership and secure buy-in for major initiatives.
Strong analytical skills: A background in data analysis, financial modelling, and deriving actionable insights from diverse data sources.
Product Management: Hands-on experience as a Product Manager including developing roadmaps, defining requirements, and delivering complex initiatives in collaboration with engineering and design teams.
Preferred Technical and Professional Expertise
Proven experience developing and managing product-led growth strategies, including freemium and free trial offerings, to drive user acquisition and engagement. This includes a strong track record of optimizing conversion rates and leveraging user feedback to enhance product features and customer satisfaction.
Industry knowledge or experience working with Application Performance Monitoring (APM) or broader Observability Solutions is a plus.
About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
