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IBM Security User Experience Researcher in Markham, Ontario


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Security is looking for a UX Researcher who has a passion for unearthing human insights to guide the design of an offering.

As a design researcher on our team: You will help provide actionable and meaningful data-driven insights that represent the voice of multiple cybersecurity and information technology users. You will collaborate across development, design, and marketing teams to evaluate current and future user needs that help to improve product definition and drive business goals. You will help to cultivate a healthy community for design research to flourish, building up our practices and advocating for the integrity and ethics of design research. You will help to enforce high quality standards for our products and for our users, backed up by research. In the role of a UX Researcher you will develop a well-crafted research plan with clear research objectives.

Responsibilities will include:

  • Helping to build up a healthy practice of design research, from planning to execution

  • Serving as a guide to the research-curious and facilitate them on their path to conduct research on their own

  • Establishing and implementing an overall research strategy in a deeply technical domain

  • Writing usability research screeners and discussion guides

  • Working closely with designers to implement proper design assets needed for research

  • Recruiting targeted end-user for specific research studies

  • Helping develop and implement quantitative and qualitative research

  • Conducting stakeholder and client interviews

  • Translating user insights into actionable recommendations for the product team

  • Collaborating with other researchers in Security to improve practices and cross-pollinate information to bring our products closer together

  • Creating human-centered stories and artifacts to communicate insights across the design and development teams

  • Presenting design research findings to the larger team in a clear and organized fashion

  • Working closely with the product team to identify research objectives that help support overall business strategy

Required Technical and Professional Expertise

  • Experience in successfully driving strategic and tactical research

  • Excellent written, verbal communications, storytelling, and documentation skills

  • Enjoy working in a fast-paced, highly dynamic, rapidly growing environment

Preferred Technical and Professional Expertise

  • Technical background

  • Proficient in Design Thinking methodologies

  • Experience leading a workshop for clients and stakeholders

  • Network administration or IT domain knowledge is a plus

Must have the ability to work in Canada without sponsorship.

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.