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IBM Service Delivery Line Leader in Markham, Canada


At IBM, our Service Delivery Line Leader excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Service Delivery Line Leader , you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities

We are currently seeking experienced Service Line Delivery Leader for our COO for CAS- Advise Move Build"

The successful candidate will be responsible for end to end execution of a consulting domain, from sales, through solution design, to delivery, and practice.At the core of the role is the leadership, management, and improvements of the practice focused on working with clients' planning needs. Demonstrate strong communication skills, consultative, presence and leadership, and team leadership as well as domain knowledge. Specific responsibilities include: leadership (perform and mentor) on consulting engagement pursuits, oversight of consulting engagement delivery, direction to teams of technically focused architects and service management consultants, practice leadership and capability growth, and administrative and operational required activities. Pursuit responsibility includes participating in client opportunity identification and qualification calls, understanding client needs and objectives, articulate and formulate solutions design for proposals and statements of work that align to the client needs while managing delivery risk and working with the sales team through deal progression and signing. Engagement oversight responsibilities include following the Delivery Roadmap to successful project execution. This includes staffing consulting project teams, assisting project leadership (i.e., project manager or engagement leader) in defining or modifying project approach and structure as necessary, deliverables review and participation in key project events as appropriate to help ensure Delivery Excellence. The employee Influences the functional strategy.

Required Technical and Professional Expertise

  • Educated to Degree level (or lower level of education compensated by extension industry experience).

  • Deep technical skills.

  • Extensive experience in the IT industry.

  • Deep Services skills.

  • Professional knowledge related to specific industry being supported.

  • Strong leadership skills.

  • Strong communication and negotiation skill

  • Strong analytical skills.

Preferred Technical and Professional Expertise

Bilingual English/French.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.