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Your Role and Responsibilities
IBM's Watson Health Curam Solution team is now searching for a Curam Senior Business Systems Analyst with Government programs in Health and Human services to join our team!
As a Senior Business Systems Analyst on the Watson Health Curam Services team, you will have significant responsibility in the delivery of project implementations.
Working closely with clients, systems integration partners and IBM teams, at our project sites, you will have responsibility to provide business architecture guidance and act as a subject matter expert (SME) and advisor, in support of the delivery of Case Management solutions using the Curam Social Program Management (SPM) platform.
*Must be flexible to travel to client project sites.
Uses their experience and influence to advise and guide the project (i.e. client, SI, team) on the appropriate usage of the Cúram SPM features and functionalities to meet their business objectives
Acts as a mentor and advisor to project resources and client leadership on both the business solution design and the art of the possible to meet client business objectives.
Leads strategic discussions on requirement elaboration and solution business architecture.
Facilitates design thinking workshops (or JAD sessions) with various stakeholder groups to ensure needs are understood and Curam out of the box features and functions are best leveraged.
Works with business to inform and contribute to the overall product vision and backlog capture and communicate the business solution design, including SPM product configurations, extensions and integrations across all project stakeholders.
Serves as a conduit between project technical staff and client subject matter experts during solution design, prototyping, delivery, test, training and deployment.
Build a high level of trust and confidence with partners and clients and of proposed solutions.
Provides leadership and oversight to the business solutions design team
Cúram Solutions offer full life-cycle support for managing health and social programs from needs to outcomes. By designing around the client, Cúram solutions empower organizations to collaborate around client needs, providing citizens with easier access to governmental services and offering more effective ways to achieve desired health and social goals.
To learn more about we are doing check out the following ...
We live in a moment of remarkable change and opportunity. Discover what you can make of this moment. Embark on the journey with us in IBM Watson Health
This role is open to be filled from Ottawa, Toronto, or Montreal.
Required Technical and Professional Expertise
At least 5-8 years experience in a Business (IT) systems analyst/consulting role
At least 4-6 years of Social Service enterprise Management experience in public sector/government and core functionality or associated business processes of Human services programs - such as social welfare, children services, income support, employment services or other public sector human services related field.
At least 3-5 years of IBM WH Curam SPM implementation knowledge and experience
Practical experience in creating and presenting screen designs - story-boarding, user journey maps, conceptual models and flow diagrams
Demonstrated experience (or proof of relevant training) leading Design Thinking or Joint Application Design (JAD) sessions
Readiness to travel 75% travel annually
Preferred Technical and Professional Expertise
Bachelor in IT or Human services related field, Product Design, UX, or Human-Computer Interaction or at 5 years of equivalent experience in same (MA or MSc in relative is added value).
Proof of Product/UX Design, Human-Computer Interaction Design training or experience
Curam Business certified (preferably on current version)
Experience leading and mentoring design and fit gap teams
Ability to plan and conduct user research, usability testing and competitor analysis
1+ year experience conducting design thinking workshops
5 years experience in the creation of wireframes and high fidelity mock-ups and prototypes to test designs/solutions
Experience working with Agile and/or remote/complex delivery teams
Knowledge and experience leading Business or IT solutions testing
Excellent written, verbal, and presentation skills, preferably bilingual in English and French
About Business Unit
IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world’s most pressing health challenges through data and artificial intelligence insights.
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For additional information about location requirements, please discuss with the recruiter following submission of your application.
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