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IBM ServiceNow HRSD Functional Consultant in London, United Kingdom


IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

We are seeking a ServiceNow Functional Consultant to join a fast-growing team of ServiceNow professionals working with our clients across industries, to advise and build solutions to critical business problems.

The ServiceNow HRSD Functional Consultant will:

  • Play a key role in the sales cycle by delivering demos, preparing presentations to clients, designing solution, and acting as a subject matter expert for teams across industries.

  • Support the delivery of ServiceNow HR implementation projects, co-ordinating with on and offshore teams and providing technical expertise as required

  • Support the development and extension of offerings around the ServiceNow platform, specifically involving the HR Case Management and Onboarding applications

  • Advise on building next-generation employee experiences using the ServiceNow platform

  • Consult on, design, and lead development of integrations between ServiceNow and existing HR systems of record, including commonly used Human Capital Management systems such as Workday and SAP SuccessFactors

  • Lead and participate in development teams following common methodologies including Agile

  • Design, build and support the delivery of the ServiceNow HRSD

  • Demo ServiceNow HRSD offerings and articulate the client value proposition

  • Manage a workstream including on and offshore resources

  • Build strong relationships and trust with our customers

  • Work in partnership with IBM's Talent and Transformation services

Required Technical and Professional Expertise

  • Understand the HR function from both an employee and business perspective

  • Attained highest level ServiceNow certifications HRSD product certifications

  • ServiceNow HRSD implementation hands-on experience

  • Have exceptional communication and presentation skills covering both technical and business concepts

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions

  • Ability to work collaboratively with IBM Practice Leaders and Go-To-Market Leaders and 3rd party Channel Business Partners including ServiceNow Professional Services

Preferred Technical and Professional Expertise

  • Good understanding of marketing leading Automation, AI, ML and Virtual Agent products

  • Attained highest level ServiceNow certifications in ITSM and/or CSM

  • ServiceNow implementation hands-on experience in at least two product lines

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.