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IBM ServiceNow Field CTO in London, United Kingdom


As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities

IBM's strategy is anchored on hybrid cloud and AI, enabling our clients to transform their IT and business services. ServiceNow is integral and a key part of that strategy, providing the critical integration layer, helping our Clients optimize their IT and business workflows and managing their legacy and cloud services. IBM is one of the largest ServiceNow Global Elite Partners. We are targeting exponential growth with specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship of choice for valued client outcomes.

We are seeking a ServiceNow Field CTO to join a fast-growing team of ServiceNow professional working with our clients across industries, to advise and build solutions to critical business problems.

The ServiceNow Field CTO will:

  • Partner with Practice leaders across EMEA to drive Service Now pipeline and provide PreSales Support including but not limited to Proposals, Presentations, PoCs, RFP response.

  • Support product sales as a technical and domain expert of a client-facing sales team

  • Leverage IBM ServiceNow offerings to build structured sales campaigns across their market, working closely with ServiceNow account executives within their market

  • Work with IBM clients to determine how the offerings supports their needs with creations of business cases, articulating the business outcomes and benefits to the client

  • Work with IBM solution, architecture and commercial teams to define and build applicable proposals through the sales lifecycle with handover to delivery.

  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

Required Technical and Professional Expertise

  • Experience with ServiceNow sales with evidence of building and delivering sales growth

  • Experience in developing technical solutions for clients and collaborating across business units

  • Demonstrated communication skills

  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

  • Client interfacing / presenting

  • Several years of pre-sales solution consulting or sales engineering experience

  • Program and project management including the project financial results, and Business development. Some travel is required to visit Partners, client meetings and Industry conferences.

  • Experience in Cloud and Open Source community development processes and tools

  • Demonstrated teamwork including assigning and tracking work to more junior employees

  • Self-motivated

  • Aptitude to learn and apply knowledge quickly

Preferred Technical and Professional Expertise


About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.