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IBM ServiceNow EMEA Solution Lead in London, United Kingdom


At IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities

We are looking for Service Integration and Management (SIAM) Lead with in-depth understanding of Service Integration Management, Service Management, Governance frameworks to build and deploy SIAM models which are automated and relevant for a cloud and AI enabled enterprise.

  • Lead, motivate, and coach a team of SIAM Team Members

  • Lead SIAM Related Training, Recruitment, and Performance management

  • Creation of Process Design document, with Integration to Process, Tools, Systems etc. (eg: CMDB Design from Sources)

  • Create ITIL 4 Service Models for an engagement, with help from client/engagement and Application Architects/Technical Leads

  • Conduct Process workshops on ITIL v3/4 Process Solutions, with key stakeholders

  • Create Process Transformation Plan and Solutions, for identified scope, solution outcome model etc.

  • Define, Design, Document and Implement any ITIL v3/4 Process using agreed Tool.

  • Optimized Process value levers/offerings/ROI/Benchmarking outcomes (covering Ops / Commercial Index)

  • Create Process Assessment Maturity Model, for any ITIL v3/4 process topic

  • Review & Assess Process Gaps, and advise CSI/Best Practice Solutions for use/implementation (Short/Long Term).

  • Propose & Implement best practice solutions, on any ITIL v3/4 Practice/Process topics

  • Train client/engagement team on designed/implemented Process (all 34 ITIL Process)

Required Technical and Professional Expertise

  • Experience in IT / ITES industry

  • Extensive experience of SIAM operating model definition &

  • Extensive experience of implementing ServiceNow to support the delivery of SIAM

  • Deep understanding of ITSM and ITIL v3 and V4

  • A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices

  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

  • A proven expert in managing multiple stakeholders at all levels of the organization, specifically at senior management level.

  • Ability to organize, delegate, and leverage resources to accomplish objectives.

  • Strong organizational skills & exceptional ability to remain calm under stress.

  • Excellent team skills, both as a leader and as a team player.

  • Excellent communication skills

  • Highly developed relationship management, influencing and leadership skills.

  • Supervisory skills and the ability to leverage support from other parts of the organization.

Preferred Technical and Professional Expertise

Service Integration and Management (SIAMâ„¢) Professional Certified, ITIL V3 Expert, ITIL 4 Managing Professional

Agile, DevOps for SDLC

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.