At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk support services. We are looking for talented Windows 10 advisors to join a team in London, offering support and technical resolution services.
As a passionate, talented IT advisor, and integral part of this support team you will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor in delivering IT Support that will delight our IBM Users. Working in a collaborative team of customer-focused advisors, your goal will be to deliver excellence in solving end-user problems.
As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you'll need to build great relationships with colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is happy and the issue is resolved.
This role requires someone who has superb communication, collaboration and problem-solving skills, can multi-task and who is an active listener with the flexibility to modify approach and adapt to customers' needs.
Required Professional and Technical Expertise
Extensive Windows 10 experience, assisting customers professionally in Help Desk/ Desktop support role ( Minimum Level 1/2 experience )
Extensive professional troubleshooting expertise
Second to none, customer service experience and service focus
Experience in successfully interacting with customers
Proven problem-solving skills
Fluent in English and GERMAN
Ideally London Based
Preferred Professional and Technical Expertise
Highly experienced in Windows 10
Experienced support desk representative
Experience with Agile techniques applied in a customer service environment
Windows 10 Technical Certifications
Required Technical and Professional Expertise
As per job description
Preferred Technical and Professional Expertise
As per job description
About Business Unit
The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisor to join a team in London.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.