The IBM CIO Support@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisors to join a team in London.
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
This role requires someone who has outstanding communication, collaboration and problem-solving skills, is able to multi task and who is an active listener with the flexibility to modify approach and adapt to customers' needs.
Required Technical and Professional Expertise
Extensive Windows experience professionally and/or personally
Extensive professional troubleshooting expertise
Customer experience and service focus
Experience in successfully interacting with customers
Proven problem solving skills
Fluent in English
Preferred Tech and Prof Experience
Highly experienced in Windows 10
Experienced of support desk
Experience with Agile techniques applied in a customer service environment
Polish, Slovak, German, French and Czech languages preferred
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.