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IBM Service Delivery Manager - Salesforce in KRAKOW, Poland


At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities

As a Service delivery manager you have a strong desire to grow beyond managing tasks and timelines. You are passionate about leading interesting and complex projects that deliver business value, developing trusting relationships with clients, and being adaptive to changing project constraints.

As the Service delivery Manager, you will work closely with various technical and non-technical team members to resolve issues. You will be the subject matter expert on agile project methodology, managing dependencies, ensuring problem resolution, causal analysis, continuous improvement on the process, mitigating risks, resolving issues, authoring contract change orders, and managing service levels.

You are someone who has worked on Salesforce projects before or has actively used Salesforce on a regular basis.

Required Technical and Professional Expertise

Bachelor's degree or equivalent

3+ years of service management experience

3+ years consulting experience

Agile application development experience

Exceptional written and verbal communications skills

Strong aptitude for prioritization and multitasking in a deadline-driven environment

Preferred Technical and Professional Expertise

PMP or equivalent

Scrum Master

Salesforce, some or all of: Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.