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IBM Payroll Specialist in Krakow, Poland


As Payroll Specialist, depending on the specifics of the assigned countries, you will be

responsible for:

● Executing end to end payroll processing and any additional payroll processes for smaller

entities in big countries or

● Supporting end to end payroll processing and any additional payroll processes for big

entities or big countries

● As well as the corresponding customer service

Your role will include close collaboration with the customer, payroll stakeholders and third party


People successful in this role demonstrate the solid payroll knowledge, ability to perform the

tasks in compliance with existing procedures, strong customer focus, excellent communication

skills as well as proactiveness.

Your Role and Responsibilities

What makes IBM BTO unique:

  • global communication: want to improve your language skills? We will invest in you!

  • flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment

  • diversity: different nationalities united in one team

  • initiative: have ideas for improvements? We want to hear them!

Scope of duties:

Payroll Operations:

  • Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements

  • Ensure the timeliness and accuracy of end to end payroll processing

  • Partner with the customer's stakeholders to resolve any issues related to payroll inputs

  • Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues

  • Process payroll payments in the bank system including any controls and initiate the treasury release

  • Monitor the status of payroll payments and handle the rejections

  • Support year end processes or any other country specific processes not related to monthly payroll runs

Payroll Customer Service:

  • Actively take part in any activities focused on continuous improvement of customer service

  • Execute all activities in compliance with existing procedures

  • Ensure helpdesk scenarios are up to date


  • Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation

  • Act as back-up for team members and/or additional functions as assigned by supervisor

We guarantee you:

  • job contract

  • the opportunity to participate in training and language courses

  • an extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)

  • an induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

  • Fluent command of English that enables clear and concise communication

  • Previous experience in HR or finance operations (2-3 years on independent position, payroll preferred)

  • Curiosity and need to understand both the details and the context

  • Quick learner with a desire for continuous improvement

  • Sense of ownership of assigned tasks

  • Good command of other local language that allows for fluent payroll related communication

  • Excellent organization and management of own work

  • Ability to coordinate the execution of payroll cycle

  • Accuracy and attention to details

  • Ability to cope with different situations, different requirements, uncertainty and pressure of time

  • Attitude to view problems as issues to be solved rather than obstacles

  • Good knowledge and practice in using MS Office

Preferred Technical and Professional Expertise



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