As a Finance & Administration Business Associate you'll be a trusted business advisor. You'll have the opportunity to position IBM for long-term financial growth delivering analysis, and providing insight and innovation into the business. You'll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product.
Your Role and Responsibilities
What makes IBM BTO unique:
global communication: want to improve your language skills? We will invest in you!
flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
diversity: different nationalities united in one team
initiative: have ideas for improvements? We want to hear them!
Scope of duties:
As Payroll Specialist, depending on the specifics of the assigned countries, you will be responsible for:
Executing end to end payroll processing and any other payroll processes for medium-sized or big countries where the command of local language is required or
Supporting end to end payroll processing and any other payroll processes for big entities or big countries where the command of English is required
As well as the corresponding customer service
Your role will include close collaboration with the customer, payroll stakeholders and third party providers.
People successful in this role demonstrate the solid payroll knowledge, ability to perform the tasks in compliance with existing procedures, strong customer focus, excellent communication skills as well as the proactiveness.
I. Scope of responsibilities
Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
Ensure the timeliness and accuracy of end to end payroll processing
Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
Process payroll payments in the bank system including any controls and initiate the treasury release
Monitor the status of payroll payments and handle the rejections
Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third part provider
Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
Perform the tasks supporting the accounting function: generate the journals, reply to queries, provide copies of documents
Execute the process of electronic gPayslips handling
Communicate any risks to payroll processing or deadlines in accordance with escalation paths
Report the status of payroll activities in a timely and accurate manner
Support year end processes or any other country specific processes not related to monthly payroll runs
Collaborate with the customer to provide information and documents needed for the internal and external audits
Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
Request DTP updates if required
Payroll Customer Service:
Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
Actively take part in any activities focused on continuous improvement of customer service
Execute all activities in compliance with existing procedures
Keep the helpdesk scenarios up to date
Monitor the changes in local legal requirements and collaborate with BPO Country Lead and the customer to ensure they are reflected in payroll systems and documentation
Act as Ops Lead for the assigned projects
Act as a backup for BPO Country Lead
Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
Act as back-up for team members and/or additional functions as assigned by supervisor
Act as a trainer for assigned trainer-delivered, workshadow or recurring courses
We guarantee you:
the opportunity to participate in training and language courses
an extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
an induction training that will allow you to smoothly transition into your new role
Required Technical and Professional Expertise
previous experience in payroll processing for the specific country; alternatively compensation & benefits operations (2-3 years on independent position)
curiosity and need to understand both the details and the context
quick learner with a desire for continuous improvement
sense of ownership of assigned tasks
fluent command of English and German that enables clear and concise communication
Good command of the local language enabling payroll related communication
excellent organization and management of own work
ability to coordinate the execution of payroll cycle
accuracy and attention to details
ability to cope with different situations, different requirements, uncertainty and pressure of time
attitude to view problems as issues to be solved rather than obstacles
good knowledge and practice in using MS Office
Preferred Technical and Professional Expertise
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.