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IBM ServiceNow CMDB Specialist [Online Recruitment] in KRAKÓW, Poland


System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities

We are currently looking for ServiceNow CMDB Specialist. On this position you will be responsible for the configuration, customization, optimization and troubleshooting of the ServiceNow CMDB. Join Agile team!

Main duties:

  • Provide ServiceNow CMDB support including configured integrations

  • Customize CMDB (custom classes, attributes, modules, rules, etc.)

  • Define and configure CMDB Health metrics

  • Work with teams supporting external integration

  • Work with Discovery team to solve issues

Required Technical and Professional Expertise

  • Knowledge of CMDB concepts

  • ServiceNow CMDB implementation knowledge

  • Relational database / SQL knowledge

  • Understanding Cloud concepts

  • Understanding JavaScript

  • Good proficiency in English

Preferred Technical and Professional Expertise

  • Experience in deploying ServiceNow discovery and handling discovery tool issues

  • Strong ability to identify network access and permissions/credentials issues

  • Experience in defining Mid-Server placement and discovery schedules

  • Ability to create probes, sensors, patterns etc. for ServiceNow discovery

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.