At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
Your Role and Responsibilities
The Service Management Tools team is responsible for the deployment, development and administration of business applications (IBM Control Desk (ICD/Maximo), ServiceNow) used to manage IT infrastructure, streamline work and improve compliance.
We are currently looking for ServiceNow Consultant to be part of a cutting-edge technology team in Wroclaw or Katowice (based on preferences). On this position you will be responsible for supporting wide range complexity ServiceNow implementations for our Clients. Your role will be to drive out end to end design for ServiceNow covering ITSM and/or ITOM capabilities including support integration requirements with external systems. Join Agile team!
Lead all technical aspects of ServiceNow solution delivery and consulting, including integrations with third party systems
Interface with Client and coordinate technical execution with onsite and offshore teams
Prepare all technology related client facing and internal deliverables
Drive the continuous improvements of implementation methodology and service offerings based on client experiences
Run workshops and lead education sessions for customers and team members
Trainings and certifications
Private medical package and insurance package
Working on international projects in multicultural teams
Good to be an IBMer discounts
Cinema & trips for IBMers
Summer camps for children
Required Technical and Professional Expertise
Good experience working with Clients on complex engagements
Experience in working with IT Service Management tools as Architect or Consultant
Experience in designing, developing and deploying solutions based on ServiceNow
Good understanding of ITIL processes and overall ITSM concept (ITIL Foundation certification)
Practical knowledge of enterprise architecture and technologies, such as networks, Windows/Linux operating systems, storage, virtual machines, discovery technology, cloud management platforms, orchestration tools, event management and monitoring platforms, web technologies, middleware, databases
Analytical thinking and problem solving
Preferred Technical and Professional Expertise
Strong communication and presentation skills, including technical and business concepts
Strong interpersonal skills, customer-centric attitude, and ability to work in a culturally diverse environment
Demonstrate the ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
Demonstrate a high level of initiative, accountability and critical thinking
Strong organizational skills and attention to details
Possess and demonstrate a "team-first" mindset
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.