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IBM ServiceNow Administrator - remote work possible [Online Recruitment] in KRAKÓW, Poland


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities

You’ll be working in the Application Support team in ICD Organization based in Wrocław and Katowice. We are the experienced team responsible for end to end enterprise application support process using ITSM technologies (IBM Control Desk, ServiceNow). We are highly independent, capable of Agile Process and self-driven organization focused on European customers.

We are looking for ServiceNow Administrator to be part of a cutting edge ServiceNow technology team. On this position you will be responsible for administering and supporting solutions built on the SNOW platform for our customers.

Main duties:

  • Providing level 2 support for ServiceNow instances

  • Performing daily operational and support tasks on the ServiceNow platform

  • Initial analysis and troubleshooting of reported Incidents until ticket closure

  • Coordination with other teams supporting service

  • Handling tickets within the agreed Service Levels & escalating tickets to next level support as needed

  • Performing tool health checks

  • Ensuring ServiceNow application is up and running

  • Troubleshooting tool related problems escalated by users

  • Configuration and implementation of new features within ServiceNow

  • Following the change management process to deploy update sets and release ServiceNow capabilities and integration with other systems for future potential

Additional benefits:

  • Training and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children


Required Technical and Professional Expertise

  • Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)

  • Knowledge of JavaScript, XML, HTML, SOAP, REST, AJAX, SSO-SAML, and Integration of ITSM platforms

  • 2+ years of IT experience in a complex environment

  • Good understand of ITIL processes

  • Good troubleshooting, Log review and debug Skills

  • Demonstrated experience providing end-user support/system management for complex systems

Preferred Technical and Professional Expertise

  • Bachelor's degree in Computer Science (or related field) or equivalent experience

  • Analytical thinking and problem solving

  • Strong communication and interpersonal skills

  • Manage multiple initiatives simultaneously

  • Demonstrate a high level of initiative, accountability and critical thinking

  • Strong organizational skills and attention to detail

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.