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IBM Technical Support Professional in Kochi, India


Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

Cloud Integration Labs/Technical Support is looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge technology, and thrives on helping customers become successful with MQ projects

As a TSE, you will:

  • Provide troubleshooting and technical advice for IBM customers

  • Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed

  • Code debug modules, write sample code, blogs and review documentation

  • Produce coherent knowledge base articles to enable customers to resolve issues without further escalation

  • Be part of the team that conceives and delivers new, cutting edge, customer support offerings

  • Provide technical support assistance to clients and/or IBM field support using problem determination / problem source identification skills

  • Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution

  • Communicate action plans to the client or IBM representative as appropriate

  • Recommend and implement new or improvements to existing technical support tools, procedures, and processes

  • May provide training for and mentor others on the team

  • Contribute to department attainment of organizational objectives and high client satisfaction

Required Technical and Professional Expertise

  • 5-8 years of relevant industry experience

  • Hands-on experience in JavaScript and other programming or scripting languages

  • Proven Linux command line and/or system administration skills

  • An understanding of distributed systems and/or the z/OS platform

  • A passion for handling technical challenges and be goal and results oriented

  • Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications

  • Fluent in English (spoken and written)

  • Demonstrable listening, detail-oriented thinking, and creative problem solving skills

  • An ability to work in a highly collaborative, global organization

  • Being open to a flexible schedule in a 24/7/365 support environment

Preferred Technical and Professional Expertise

  • Windows administration experience

  • In-depth web development experience

  • Some understanding of application servers, networking, and diagnostic approaches

  • In-depth experience of eCommerce application development.

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.