We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities
We are looking for a passionate and experienced Tivoli/Netcool Monitoring Specialist , who would like to become a part of our constantly growing global team.
This team is responsible for administration, customization and maintenance of Tivoli Netcool tools and integration with other systems.
Administration and maintenance of Tivoli Tools: Netcool: Omnibus, Impact, Probes
Work accordingly with ITIL and Agile methodologies
Maintain integration with third-party software: ITSM systems, notification providers, Automation managers.
Consulting NOC, colleagues and customer to improve or add needed services and automation.
Daily work on incidents, requests
Prepare and perform Requests for Change
Troubleshoot and solve issues, escalate cases to vendor.
Cooperate across teams and countries on projects
Internal and external trainings and certifications
Upskilling programs, wide possibilities of skills’ development
Private medical package (Medicover) and insurance package
Fresh fruits in the office
Cinema, ski and mountain trips for IBMers
Holiday camps for children
Discounts for IBMers (for a wide range of services/products)
Social Fund benefits
Required Technical and Professional Expertise
At least 3 years of professional experience with Netcool Suite tools: OMNIbus, Impact
Understanding of IT processes
Full working proficiency in the English language
Basic Knowledge of Unix environment
Good troubleshooting experience (root cause analysis, defect fixing) and ability to provide tools support in BAU
Ability to work in a dynamic and multicultural environment. Ability to work independently, take ownership on assigned tasks and deliver on time
Preferred Technical and Professional Expertise
Working knowledge of / Experience with:
Shell scripting, perl, python
Knowledge of SQL
Integration of Tivoli tools with third party software
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.