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IBM Service Coordinator in Katowice, Poland


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Currently we are looking for candidates for a Service Coordinator job position. The successful candidate will coordinate, supervise, and maintain on daily basis levels of service agreed with and expected by the customer (SLA or equivalent documents). The role is also about representing the customer point of view inside the organization and focusing on improving provided service level.


  • Being the customer's focal point for all aspects concerning service delivery, taking any necessary actions to maintain and reinforce the quality of these operational contacts

  • Assuming the leadership and the operational responsibility for the resources allocated to the customers or services under your responsibility

  • Participating in service status meetings of the delivery organization as well as supporting the Service Manager in the service status meetings held with the customer

  • Taking responsibility for updating the hardware and software inventories in accordance with asset management processes

  • Providing information and analysis related to the services delivered to a customer

  • Raising requirements to the relevant delivery organization functions in order to improve efficiency

  • Providing the Service Manager with the reports on workload monitoring

  • Participating in customer meetings upon the Service Manager request

  • Ensuring the coherence of the backup and data recovery plan

Additional benefits:

  • Internal and external workshops and certifications

  • upskilling programs, wide possibilities of skills' development

  • Multisport card

  • Private medical package (Medicover) and insurance package

  • Cinema, ski, and mountain trips for IBMers

  • Holiday camps for children

  • Discounts for IBMers (for a wide range of services/products)

  • Social Fund benefits

Required Technical and Professional Expertise

  • Minimum 1 year of relevant IT experience within IT Management, Incident, Problem or Change Management

  • Understanding of the ITIL disciplines within a commercial environment

  • Understanding the Service Management processes and systems

  • At least basic understanding of cloud concept

Preferred Technical and Professional Expertise


About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.