At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Delivery Manager role is the primary contact between the Account Management team and the delivery support organization. This is an integral part of the account planning and delivery support strategy.
leading and directing the delivery teams with expectations to ensure the contracted services are delivered as per commitment by the organization
active participation in projects as well as incident, problem and change management
providing regular SLA, incident, problem and change reporting & analysis and to identify issues and trends and developing action plans
managing the day to day delivery of service on the account including managing cost, supplier management, SLA/SLO issues, and task management of the account team.
The role is also the Client's focal entry, communication and escalation point. Delivery Manager performs the work in an independent manner and generate leadership and solutions to professional, technical or operational project problems based on their analytical skills and business knowledge of the Client. The role requires frequent communications and face meetings with the Client and service provider resources.
Internal and external trainings and certifications
Upskilling programs, wide possibilities of skills’ development
Private medical package (Medicover) and insurance package
Cinema, ski and mountain trips for IBMers
Holiday camps for children
Discounts for IBMers (for wide range of services/products)
Social Fund benefits
Required Technical and Professional Expertise
Knowledge in Service Management based on ITIL
Basic knowledge in Client's business, environments, operations and tools
Basic knowledge in Change, Incident, Problem and MI Management processes and tools
Knowledge in Service Management and Account Management
At least 5 years Business experience, and at least 3 years in IT Services experience
Readiness to shift work
Preferred Technical and Professional Expertise
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.