Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Your Role and Responsibilities
We are currently looking for Cloud Application QA Engineer- Linux to join our Cloud Team. As IBM builds its strategy around multi-cloud, MCMP (Multi-Cloud Management Platform) is one of the critical offerings in IBM's portfolio.
As a Cloud Application QA Engineer- Linux , You will:
Be responsible for testing globally delivered Hotfixes to our MCMP Application
Assist in delivering creative user experiences and market outcomes through guided and reciprocal contributions.
Document issues and work closely with DevOps and Developers to communicate via tickets open issues and keep track of fixes that are maintained in Confluence Database for specific Customer
report new issues discovered validate and test them on Development/Test infrastructure.
mainly work with Customer Operations devise implementation plans and test provided solutions by Global Development team
working with confluence, GitHub
ability to work in variable working hours
Internal and external trainings and certifications
Upskilling programs, wide possibilities of skills’ development
Private medical package (Medicover) and insurance package
Fresh fruits in the office
Cinema, ski, and mountain trips for IBMers
Holiday camps for children
Discounts for IBMers (for a wide range of services/products)
Social Fund benefits
Required Technical and Professional Expertise
Experience with application support on Linux
Experience in working in Agile/DevOps environment with continuous integration and continuous deployment of environment and application lifecycle management
Being a Team Player
Preferred Technical and Professional Expertise
Experience with Administration of Linux systems or Applications
Experience with testing applications for Cloud and multi-services applications
Knowledge of Docker and Kubertes will be an advantage
Knowledge of Cloud solutions like Vmware, Azure, Google Cloud, IBM Cloud will be beneficial
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.