The Apple Mac Support Specialist will ensure best in class performance & availability for business capabilities and growth through IT Service Management. The scope will include solving operational issues for all Jamf Pro-managed devices and macOS-related services to support our primary client and service levels. This requires good communication skills to work across teams to solve daily operational incidents and to coordinate Endpoint management activities. The successful candidate will manage conflicts and escalation to achieve results while maintaining good working relationships across the teams. The successful candidate will also possess analytical and problem-solving skills.
Your Role and Responsibilities
Currently, we are looking for an Apple Mac Support Specialist.
Main tasks on the role will include:
Maintains and evolves Mac management infrastructure (JAMF Pro).
Design, create and maintain macOS deployment methods.
Coordinate and execute patching and OS upgrades.
Provide 3rd level support for JAMF escalations.
Use out-of-the-box thinking to create scalable solutions with a strong sense of prioritization.
Help coordinate software rollouts to minimize negative impact on business
Create and maintain scripts, packages, utilities, and configuration profiles
Proactively implement solutions to increase self-service and minimize downtime
Ensure that all necessary documentation/training is available
Ensure a consistent user experience across all Apple devices
Work closely with other teams to ensure all Apple devices are properly configured and secured according to the client security standards
Concentrating on system development, integration, image creation/deployment, and device policies. Including LDAP and Active Directory Integration
MDM management with configuration profiles to manage active Apple devices, concentrating on current industry-led security protocols and standards
Documentation of all processes and knowledge base contributions
Internal and external training and certifications
Upskilling programs, wide possibilities of skills' development
Private medical package (Medicover) and insurance package
Fresh fruits in the office
Cinema, ski, and mountain trips for IBMers
Holiday camps for children
Discounts for IBMers (for a wide range of services/products)
Social Fund benefits
Required Technical and Professional Expertise
Experience supporting and managing macOS in an enterprise environment using Jamf Pro or another MDM.
Knowledge of all recent releases of macOS
In-depth knowledge and expertise using and managing Jamf policies and configuration profiles.
Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages
Knowledge of Apple Scripting Languages (e.g. AppleScript, Bash, etc)
An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP
Experience in working with third-party engineering level support
Preferred Technical and Professional Expertise
Bash, Zsh, Apple Script
Apple or Jamf Certifications
End-user services processes
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
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About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.