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IBM Apple Mac Support Specialist in Katowice, Poland


The Apple Mac Support Specialist will ensure best in class performance & availability for business capabilities and growth through IT Service Management. The scope will include solving operational issues for all Jamf Pro-managed devices and macOS-related services to support our primary client and service levels. This requires good communication skills to work across teams to solve daily operational incidents and to coordinate Endpoint management activities. The successful candidate will manage conflicts and escalation to achieve results while maintaining good working relationships across the teams. The successful candidate will also possess analytical and problem-solving skills.

Your Role and Responsibilities

Currently, we are looking for an Apple Mac Support Specialist.

Main tasks on the role will include:

  • Maintains and evolves Mac management infrastructure (JAMF Pro).

  • Design, create and maintain macOS deployment methods.

  • Coordinate and execute patching and OS upgrades.

  • Provide 3rd level support for JAMF escalations.

  • Use out-of-the-box thinking to create scalable solutions with a strong sense of prioritization.

  • Help coordinate software rollouts to minimize negative impact on business

  • Create and maintain scripts, packages, utilities, and configuration profiles

  • Proactively implement solutions to increase self-service and minimize downtime

  • Ensure that all necessary documentation/training is available

  • Ensure a consistent user experience across all Apple devices

  • Work closely with other teams to ensure all Apple devices are properly configured and secured according to the client security standards

  • Concentrating on system development, integration, image creation/deployment, and device policies. Including LDAP and Active Directory Integration

  • MDM management with configuration profiles to manage active Apple devices, concentrating on current industry-led security protocols and standards

  • Documentation of all processes and knowledge base contributions

Additional benefits:

  • Internal and external training and certifications

  • Upskilling programs, wide possibilities of skills' development

  • Multisport card

  • Private medical package (Medicover) and insurance package

  • Fresh fruits in the office

  • Cinema, ski, and mountain trips for IBMers

  • Holiday camps for children

  • Discounts for IBMers (for a wide range of services/products)

  • Social Fund benefits

Required Technical and Professional Expertise

  • Experience supporting and managing macOS in an enterprise environment using Jamf Pro or another MDM.

  • Knowledge of all recent releases of macOS

  • In-depth knowledge and expertise using and managing Jamf policies and configuration profiles.

  • Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages

  • Knowledge of Apple Scripting Languages (e.g. AppleScript, Bash, etc)

  • An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP

  • Experience in working with third-party engineering level support

Preferred Technical and Professional Expertise

  • English language

  • Bash, Zsh, Apple Script

  • Apple or Jamf Certifications

  • End-user services processes

  • Access management

  • Packaging skills

  • Service Monitoring

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.