Your Role and Responsibilities
We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM iX 2014 and 2015 Advertising Age’s largest digital agency network in the world, leader in Gartner’s 2018 Magic Quadrant for Global Digital Marketing Agencies and rated by IDC as Leader in Digital Strategy in Asia Pacific.
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix.
IBM iX is looking to hire a leadership position to lead the Design team, stationed in Jakarta. We are looking for a self-motivated individual who is passionate about Digital engagement and want to learn new skills, work in multidisciplinary teams, and deliver excellent quality solutions to leading companies. The work iX delivers ranges from mobile services to Web, interactive kiosks, wearables, and digital interfaces embedded in physical environments and objects.
As the Design Lead you sit at the top of the Design pyramid within IBM iX. You are comfortable engaging with client stakeholders, strategists, designers and technology teams to workshop and define future digital experiences. You contribute your ideas and your deep insights of human behaviour, experience design, usability, digital product, etc. with established design systems such as Apple or Google. You are comfortable in a highly agile and iterative environment where you translate business concepts into journeys, screen flows and interactions. You will be leading a team of talented UX designers, UI designers and Interaction designers and inspire them to turn ideas into engaging and intuitively usable interactive experience concepts for omni-channel digital products and services.
This role will utilize a high-level analytical ability and creativity to address ambiguous, large, complex/new problems and projects and apply IBM Design thinking to determine priority, scope and relationships of existing and proposed solutions. Candidates in this role will lead discussions and presentations for both working and delivery purposes and effectively communicate process on all engagements and have measurable successful deliveries. A significant level of customer and stakeholder interaction is required across ASEAN and will require significant travel across ASEAN.
This role requires Subject Matter Expertise (SME) in the following capabilities:
Design Thinking and human-centric problem-solving.
Service Design, Design Systems, Design operation.
Create visually compelling representations of the solution's high-level interaction, navigation, and organization design (i.e., concept models).
Develop visual representations of the organizational structure, hierarchy, and relationships of screens in a site (i.e., site maps).
Develop visual representations of the interactions between the user and the functional modules in the solution.
Deep knowledge surrounding customer segments and behaviors across multiple industries.
Conduct and analyze C-level stakeholder interviews to understand key success factors for a project or pursuit Customer segments and behaviors across multiple industries.
Leading and organizing a team of user experience and visual designers across multiple locations.
Practical experience of delivery, including running multiple cross-functional squads, overseeing design processes.
The role also involves:
Provide thought leadership in the creative and design field, i.e. experience design, service design, digital products, etc.
Knowledge of state of the art and emerging digital design trends, and how new technologies impact these trends.
Extensive travel across ASEAN region.
Required Professional and Technical Expertise
Minimum of 10+ years’ experience in digital agency / consulting agency.
At least 3 years experience in Axure, Omnigraffle, Sketch, InVision or similar.
At least 3 years experience in professional business communications, including oral presentations, written documents, executive presentation.
Bachelor’s degree in a design-related discipline.
Consultative mindset and thorough understanding of Asian markets/industries, brands, consumers and trends.
Managing up to mid-size (+/-20 people) cross-functional teams.
Preferred Professional and Technical Expertise
About Business Unit
Your Life @ IBM
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.