We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities
Who you are
As Computer Operator - Mainframe Batch & Console Operations Specialist, you are responsible for monitoring, controlling and operating complex computer systems, networks, applications, Batch & Console management. and/or Mainframe system in a multi-vendor environment.
What will you do
Responsible for computer operations environment - operating systems, application systems, terminology, infrastructures, languages, libraries, tools, processes, and procedures
Monitor and manage critical path processing for all systems in a multi-system environment
Provide first-level problem diagnosis and resolution using solving procedures to resolve moderately complex problems; they recognize a wide variety of problem conditions and may recognize the customer-base impact and severity of those conditions
Identify the need for, document, and update department procedures with approval from the manager
Provide technical support to customers, resolving moderately complex issues/inquiries regarding systems, applications, and data
Analyzing first level problems as per the service agreements, resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate
We, at IBM, always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with the ability to learn; who are ready to put good ideas into action – We wish you great success in your career and encourage you to bring your best self to work with IBM.
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Required Technical and Professional Expertise
Minimum 7+ years of experience in executing mainframe batch & consloe jobs utilizing the ESP scheduling application
Ability to utilize MVS and JES2 commands to display jobs, queues, lines, and interact with attached hardware/peripherals
Experience in monitor and update dashboards with an understanding of service level agreements and critical issue
Demonstrated experience with JCL and restarting failed batch jobs
Willingness to work in 24/7 shift environment (including nights, weekends and holidays)
Preferred Technical and Professional Expertise
Demonstrable experience in tools like Netview, Control-M, OPS/TWS, CA7, Zeke
Demonstrated ability in MF skills: z/OS (OS/390) related operation Skill (JES2, VTAM,etc), CICS/ IMS/DB2 zHMC
Working Knowledge in assembling a SWAT team of technical support people (other levels of support, across platforms as required)
Experience in Driving restoration plans along with contributing to the outage review or RCA process as required
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.