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IBM Cloud Infrastructure Specialist in Hyderabad, India


Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

As Network Security Engineer, you are responsible to provide 3rd Line support Monitoring with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.


  • Configure and manage virtual Firewall (Cisco Firewall, Checkpoint VSX, FortiGATE VDOM, IPS, IDS, Sophos) and Cisco VRFs for both intranet and internet

  • Adept in Networking Security, Data Centre Operations, IT Infrastructure Management, Network Administration, Technology Support and Technical Troubleshooting. etc

  • Support the operations of advanced IP network/security services and take partner concerns from Level 3 and SME engineers and as directed by Operation Managers

  • Working experience in a fast-paced Network Operation environment

  • Remote troubleshooting and diagnosis of network connectivity issues

  • Work with a variety of customers and vendors (some technical some non-technical)

  • Communicate technical jargon to non-technical people

  • Receive calls from customers and work trouble tickets to resolve customer called out network and security issues

  • Work with Telecommunication Service Providers to resolve intensified circuit problems to resolution

Required Technical and Professional Expertise

  • Minimum 5+ years of experience in following mentioned verticals below: ASA, Checkpoint and other firewalls / Cisco Routers/Switches (past and current specifications)

  • 2-3 years’ experience in any two of the following mentioned technologies: Cisco IDS/IPS deployment experience / Cisco Nexus, ISR, UCS Platform, Bluecoat Proxy SG - Build and Configuration experience

  • Exposure to load balancers F5 (LTM & GTM)

  • Proficient in prioritising and managing high volume workloads from multiple sources , working to strict SLA’s

  • Experience in Team and individual working skills

  • Expertise to manage complex changes involving working with different teams within hosting

  • Proven customer communication skills and fixing issues in Cisco ASA, Checkpoint Firewall,F5, Bluecoat Firewall, Optional: IDS , IPS skills.

Preferred Technical and Professional Expertise

  • Working knowledge of working on ARC Sight Solution

  • Expertise in Cisco ACS, AAA & TACACS configuration experience

  • Certifications – CCSA / CCIE (Security) / ITIL Foundation is desirable

  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

  • Intuitive individual with an ability to manage change and proven time management

  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

  • Up-to-date technical knowledge by attending educational workshops, reviewing publications.

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.