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IBM Developer/L3 Support Engineer in Hursley, United Kingdom


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The App Connect organization are recruiting into their development team with a view to growing their Level 3 support capability. We are looking for people who have a passion for customer support, who like solving problems, and have the enthusiasm to learn new skills and technologies.

In this role, you will be required to develop skills in a broad range of technologies to support our customers who connect "anything" to "anything" and will be part of a team who use a collaborative "swarming" method to work together to resolve customer support cases.

Specifically, you'll be working on supporting our clients in their use of App Connect Enterprise (formerly IBM Integration Bus) in all of its form factors. E.g. Standalone installation, CloudPak Certified container Deployed into a SaaS environment.

We go beyond "just support". We have embraced what we can learn from modern agile development practices and bring Test Driven Development (TDD) into support. Furthermore, we go beyond "just defect fixes" and give our team the flexibility to do what is right for the customer by delivering tactical new function, to make our customers more successful.

Required Technical and Professional Expertise

The successful candidates must be able to:

  • Communicate technical issues and solutions

  • Work independently and manage time effectively

  • Be willing to learn new products and technologies

  • Have strong programming skills: C++ and/or Java

Preferred Technical and Professional Expertise

  • Practical knowledge of z/OS platform would be beneficial but not essential

  • Knowledge of containerization strategy and virtualization technologies is desirable but not essential

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.