Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Your Role and Responsibilities
The Z System Operator monitors and controls the operation of the mainframe hardware and software. The operator starts and stops system tasks, monitors the system consoles for unusual conditions, and works with the system programming and production control staff to ensure the health and normal operation of the systems.
As applications are added to the mainframe, the system operator is responsible for ensuring that they run smoothly. New applications from the Applications Programming Department are typically delivered to the Operations Staff with a run book of instructions. A run book identifies the specific operational requirements of the application, which operators need to be aware of during job execution. Run book instructions might include, for example:
Application-specific console messages that require operator intervention
Recommended operator responses to specific system events
The operator is also responsible for starting and stopping the major subsystems, such as transaction processing systems, database systems, and the operating system itself. These "restart operations" are not nearly as commonplace as they once were, as the availability of the mainframe has improved dramatically over the years. However, the operator must still perform an orderly shutdown and startup of the system and its workloads, when it is required.
In case of a failure or an unusual situation, the operator communicates with system programmers, who assist the operator in determining the proper course of action, and with the production control analyst, who works with the operator to make sure that production workloads are completing properly.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.