IBM Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Job Responsibility:

• Serve as a trusted advisor for customer's intelligent modernization and cloud migration journeys, including deployment, and continuous optimization

• Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings

• Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings

• Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings, drive adoption post-deployment and identify additional opportunities for expansion

• Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions

• Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process

To be successful in this role, you will have to:

• Exhibit a deep understanding of a customer's business and technology needs; become the face of IBM to the customer

• Co-define customer roadmap for implementation and value realization alongside customer

• Possess technical knowledge to drive adoption

• Conduct workshops with customer to align IT architecture , integration & migration requirements

• Build and execute retention and expansion plays

• Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers

• Have strong analytical and problem-solving skills, growth mindset, customer intimacy

• Possess strong interpersonal relationship building and executive communications skills

• Be able to work under pressure and independently with minimal supervision

• Be able to manage multiple customer accounts and projects simultaneously

Required Technical and Professional Expertise

• 2-4 years of experience in Customer Success, Technical Sales, Professional Services and/or Services Industries (e.g., technology vendors, management consultancy firms etc.)

• Demonstrate a history of success architecting solutions in a technical consulting, pre-sales, technical account management, technical architect or equivalent role

• Have managed difficult customers or situations and can demonstrate successful resolution

• Excellent communication skills in English and Chinese

• Experience with enterprise software implementations in hybrid and/or multi-cloud environment

• Technical understanding of IBM Software portfolio including Data, AI, Automation, Integration, Security and Sustainability software

• Technical understanding and hands-on experience with Containers, Value Proposition, Use Case Definition, Competitive Differentiation

Preferred Technical and Professional Expertise

• Experience with enterprise software implementations/operation/presale in 1 or 2 of the following areas:

• Application modernization

• Integration architecture and technolog e.g. Kafka, MQ, Rest API

• DevOps / DevSecOps

• IT automation

• Observability including application resource and performance management

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.