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IBM Level 2 (Senior) Fraud Analyst in Heredia, Costa Rica


The Cloud Trust Enablement team works diligently to make IBM Cloud a safe place for our customers to manage their business. We are seeking a highly motivated, innovative, hardworking, analytical candidate with a proven

track record for precise decision making and performance to join our team. This position relies on excellent judgement, the ability to recognize obvious and non-obvious patterns, the ability to analyze large data sets, and work in a fast paced environment with minimal supervision of the Manager.

Your Role and Responsibilities

  • Work as a point of escalation for Fraud Analyst to ensure appropriate action.

  • Improve the efficiency and effectiveness of highly manual processes through automation.

  • Identify fraud trends and take appropriate action.

  • Analyze rule performance trends.

  • Report on Daily fraud trends.

  • Partner with Project Manager, Developers and Data Scientist to build long term fraud detection

safeguards around behavior analytics and continuous risk assessment.

  • Carry-out procedure recommendations for intelligence/data driven complex fraud investigations.

  • Work with internal teams to come up with action plans to address corrective and preventative measures

to mitigate risk.

  • Work with stakeholders to drive process improvements that will impact customers.

  • Contribute and/or lead special projects which reduce fraud related losses, while maintaining focus on a

positive customer experience.

Required Technical and Professional Expertise

  • Minimum four years of experience in Cyber Crime, Abuse, Security, Fraud, Financial Crimes, or Financial

  • Risk Management.

Preferred Technical and Professional Expertise

  • Ability to work in multiple applications simultaneously.

  • Ability to prioritize work and manage time in a fast-paced.

About Business UnitDigitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.