The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Network and Securityadministrator / Subject Matter Expert with extensive experience in implementing Security technology in cloud platform . You'll work with client to understand the requirements and provide required support to Google / AWS cloud network platform and suggest required changes as per industry standard and implement improvements in the client environments and provide support.
Attend / React on the alerts of r Up/Down status of Network devices such Switches and Router.
Work on incident or problem ticket after recognition of the problem and notify Client according to a mutually agreed escalation process;
Respond to any alarms received from the in-scope devices;
Contact product support / TAC support for network devices. For example, Cisco, Paulo alto and F5
Drive and produce a Root Cause Analysis (RCA) report
Provide the last archived configuration to assist with Restore in the event of configuration loss (including during any outage or disaster) or changes or performance issues;
Perform device configuration management, back up and logging.
Maintain logical network diagrams and architecture documentation
Implement logical changes on LAN, such as port allocation, vlan, vref, Tunnelling and routing
Implementing routing protocols.
Resolve and remediate incidents related to devices in scope;
Provide 3rd party vendor coordination (for, break-fix)
Monitoring network connectivity between Client- CSP (Cloud Service Provider)
Follow the compliance and security guideline and to make sure Compliance level is as per bank compliance expectation. Follow-up and do all needed coordination to achieve this.
Attend / React on the alerts of Firewall devices, BM will leverage on NMS (Monitoring tool) which would be configured with auto alert.
Upgrade firmware, security patches and latest software upgrades as per client policy
Troubleshoot and resolve any firewall incidents
Policy monitoring and fine tuning
Update and maintain the firewall policy as per client request.
Periodic back up of the configuration
Escalate security incidents via e-mail, as appropriate.
Configure the devices and make changes as required work on incident or problem ticket after recognition of the problem and notify client according to a mutually agreed escalation process.
Respond to any alarms received from the in-scope devices;
Contact product support for Security devices i.e. OEM TAC
Follow the compliance and security guideline and to make sure compliance level is as per bank compliance expectation. Follow-up and do all needed coordination to achieve this for security components.
Perform software updates as per directions and plan of action received from client team.
Perform policy/configuration changes to the managed services/products as per the SOP shared by client
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Required Technical and Professional Expertise
Experience in network security up to layer 7 devices
Experience on F5 and Paulo Alto devices
Experience in Google / AWS Cloud Platform
Experience in design, development, documents, deployment, and support of complex solution on GCP for clients
Working knowledge of infrastructure-layer security design patterns, technologies, and products.
Strong experience in Data & application migration from on-premise to cloud with various migration strategies and assessments approaches.
Must have a clear knowledge of ITIL based service delivery.
Strong communications skill and multiple stakeholder''s management
End to end implementation of cloud transformation
Knowledge of automation to reduce the number of incidents or repetitive incidents are preferred.
Work with product managers to create a new products and offering in public cloud.
Work with sales team to design document and demonstrate to the customers.
Work with project team from envision to deployment of the solution in production.
Experience in Planning and implementation
At least one project experience in implementing of business requirements in GCP environment.
Preferred Technical and Professional Expertise
CCNA Security preferred, CCNA in R&S is must
CCNP or CCIE Security will be advantage
Trained and certified either on F5 and Paulo Alto is must
Other security certificates will be added advantage - CCSA or CCSE
At least one cloud technology Certification
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.