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IBM Business Advisor: User Support Group (USG) Focal in GUADALAJARA, Mexico

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

USG Focal –User Support Group focal provides level one application support for IBM customers and field representatives who use CROSS, SR, HELO and other associated tools. This support includes answering operational and technical questions, maintaining databases and system security control. USG hours of operation are 8 AM -5 PM eastern time Monday -Friday and closed on Holidays.

Required Technical and Professional Expertise

-Have the ability to use system applications shown under Tools/Applications after training.

-Must be able to develop relationships with key personnel within TSS Service Delivery Field SSRs and management staff and outside of TSS.

-Must be able to listen to customers’needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

-Ability to interface with TSS peers, TSS Service Delivery Field, SSRs and Management Staff, and all levels of management and all support personnel from organizations outside of TSS .

-Lotus Notes is the main communications vehicle for this desk procedure. Other communication applications are used as needed (i.e. CAD, etc.)

Preferred Technical and Professional Expertise

FLUENT ENGLISH

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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