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IBM : Business Advisor: Communications Service Delivery Support in GUADALAJARA, Mexico


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Communications SME responsible for keeping IBM First database up to date in communications supporting the US TSS Service Delivery teams and the Service Planning teams. The SDP/Service Delivery Plan is a descriptive document used to store important support information for IBM Warranty, Maintenance and Services accounts, which aids the field with Service Delivery. Field Notification (Service Memo for Customer Information) - means to notify field personnel that a new client contract has been signed and communicate/deliver work direction, contract activity, client commitments, roll-out plans, changes to client requirements or service performance issues. Process begins when Maintenance Technical Support Services submits a newly created and/or updated Service Delivery Plan or Field Notification/Service Memo for Customer Information to be distributed to field personnel.

Required Technical and Professional Expertise

English Advanced Level.

Have the ability to use system applications shown under Tools/Applications after training.

Must be able to develop relationships with key personnel in the team.

Must be able to listen to customers’ needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.

Communication/Negotiation: Advise other professionals. Effectively utilize group dynamics.

Negotiate to define approaches and goals.

Problem Solving: Recognize complex problems related to functional objectives.

Analyze situations and implement solutions, or develop new system elements, procedures or processes.

Creativity and judgment applied to developmental work on different projects within the business environment.

Preferred Technical and Professional Expertise

Contribution/Leadership: Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists. Impact on Business/Scope: Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.