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IBM IT Support Specialist in Denver, Colorado


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The IT Support Specialist is responsible for performing analytical, technical, and administrative work in the installation of new and support of existing computer systems and workstations; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization in response to user reported incidents; trains end users in the use of equipment and software; performs general IT maintenance tasks.

Essential Functions:

  • Customer Support : Provides professional, courteous, and quality systems support to all users in a timely manner. Responds to inbound calls, voicemail, web-submissions, emails and/or instant message to the Support Service Desk for assistance from users experiencing problems. Consults with users to identify needs and requirements.

  • System Support/Administration : Performs Windows system administrative support which includes adding and removing users, installing, troubleshooting, and maintaining hardware and software, monitoring system and network activity, and assisting with user desktop issues on a daily basis. Provides problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible.

  • Departmental Support : Evaluate business needs, objectives, and goals; researching products available and designating procedures to best meet those needs while not negatively impacting current architecture & applications. Develop documentation to support the use of hardware, software, and telecommunication products. May participate in and provide information for the strategic planning process and development of effective processes and procedures at the departmental level. Works independently or as a member of a team in a variety of roles from providing assistance to assuming task leadership.

  • IT Department inventory : Responsible for maintaining accurate inventory controls; monitoring and sustaining inventory to ensure product availability at all locations. Support the documentation of IT equipment; update inventory records to maintain accuracy and requesting additional equipment through procurement process; providing justification when required.

Other duties and projects as may be assigned or requested.

If you are hired into a Colorado work location, the anticipated compensation range for the position is $56,000 min to $87,000 max is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

Required Technical and Professional Expertise

  • 4 years minimum experience supporting Windows OS desktops & laptops in an enterprise.

  • 1 year minimum Apple products (iPad, MacBook) support in an enterprise.

  • 1 year minimum supporting smartphones (IOS, Android) in an enterprise.

  • 4 years software application support via remote assist and/or desk side. This includes client operating systems (Windows 7; 10; Server 2003-2016; IOS; OS X), MS Office suite 2010-2016; Active Directory; Exchange, O365; Backup and Recovery; Virus utilities; VPN; performance monitoring; etc.

  • 3 years minimum experience in a customer service/call center environment, and/or helpdesk.

Preferred Technical and Professional Expertise

  • Must have strong networking troubleshooting skills.

  • Must have strong interpersonal skills in order to work in a dynamic and fast-paced environment.

  • Must possess excellent verbal and written communication skills and be courteous and efficient when handling and resolving issues.

  • Must be self-motivated and flexible to accommodate changes in Promontory's business strategies.

  • Must maintain a high level of professionalism and professional appearance at all times

  • Individuals may need to sit or stand as needed, may require walking primarily on a level surface, and lifting up to 50 pounds.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive benefits program which may include medical, dental, vision, paid holidays, paid sick time, paid vacation, Employee Assistance Program (EAP), life insurance, IBM 401(k) Program and Employee Stock Purchase Plan.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.