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IBM ServiceNow Implementation Specialist - Application Consultant in Dallas, Texas


IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

The ServiceNow Implementation Specialist, Application Consultant is responsible for:

  • Designing and configuring ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM etc)

  • Guide developers in building custom new applications and corresponding Service processes

  • Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances

  • Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations

  • Assisting in troubleshooting patch / release management issues focusing on specific product (IT, HR, GRC, CSM etc.,)

  • Develop UI forms, fields, notifications and workflows

  • Maintain JavaScript server/client code

  • Create new HR service catalog requests and items with variables

  • Create, monitor, modify, and publish service catalog workflows with approvals

  • Create an access control rule (ACL)


Required Technical and Professional Expertise

  • 4+ years' experience in ServiceNow as a System Implementor or similar responsibility

  • Experience in implementing ServiceNow processes and functions

  • Proficiency in ServiceNow Portal Widget Technology

  • Integration experience with specific Product system like Workday, SAP SuccessFactors, Watson, etc.,

  • Web applications, networks, protocols and email (SMTP, POP3)

  • Working knowledge of relational databases

Preferred Technical and Professional Expertise

  • Experience implementing, configuring and customizing ServiceNow

  • Integration experience with directories, such as Active Directory using methods such as LDAPs

  • Web Services integration experience

  • Expertise implementing, configuring and customizing ServiceNow preferred

  • Certified System Implementor - by product ITSM, ITOM, ITBM, ITAM, GRC

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.