At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Cloud Trust Enablement team works diligently to make IBM Cloud a safe place for our customers to manage their business. We are seeking a highly motivated, innovative, hardworking, analytical candidate with a proven track record for precise decision making and performance to join our team.
This position relies on excellent judgement, the ability to recognize obvious and non-obvious patterns, the ability to analyze large data sets, and work in a fast paced environment with minimal supervision of the Manager.
Ensure accounts are valid, created for legitimate business reasons, and do not pose a risk to the reputation of IBM without compromising on customer experience or financial losses.
Evaluate accounts to detect and investigate suspicious or malicious activity.
Work as a point of escalation for Fraud Analyst to ensure appropriate action.
Contact and work with customers to resolve risk/concerns with transactions and/or account.
Improve the efficiency and effectiveness of highly manual processes through automation.
Manual ID review.
Identify fraud trends and take appropriate action.
Analyze rule performance trends.
Report on Daily fraud trends.
Proactively reviews rejected transactions to ensure false positives are eliminated or significantly reduced.
Take on ad hoc projects/assignments related fraud investigations/escalations as needed.
Execution of strategy recommendations for intelligence/data driven complex fraud investigations.
Ability to work in multiple applications simultaneously.
Ability to prioritize work and manage time in a fast-paced environment.
Advanced knowledge of best practices in fraud detection and risk management.
Excellent attention to detail.
Ability to perform deep investigations on sensitive and complex escalations for internal stakeholders.
Excellent written and oral communication.
Ability to work effectively in a high volume, multi-task environment.
Superior interpersonal relationship skills.
Effective analytical, problem solving, and decision-making skills.
Advanced research skills including experience with online search tools.
Proficient knowledge of PC/Internet including Word, PowerPoint and Excel.
Required Technical and Professional Expertise
A Bachelor’s degree or equivalent.
Minimum four years of experience in Cyber Crime, Abuse, Security, Fraud, Financial Crimes, or Financial Risk Management.
Preferred Technical and Professional Expertise
Experience is a Senior Fraud Analyst role
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
IBM intends this job to be performed entirely outside of Colorado.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.