The Revenue Support Enablement Team(RSET) is challenged with solving customer billing related problems. As a Customer Service Representative your primary responsibility is looking after customer needs through phone calls, email, live support, and trouble tickets.
Your Role and Responsibilities
The Customer Service Representative's primary responsibilities encompass customer service and all billing issues.
Responsibilities will include the following:
Handle incoming phone calls, e-mails and live support requests
Update/Change account information
Investigate and resolve customer queries
Perform follow up and collections on customer accounts
Process billing, collections and reporting
Other duties as assigned
Required Technical and Professional Expertise
3-5 years’experience in Customer Service, Accounts Receivable, Technical Support, and Subscriptions
Must have excellent phone and written communications skills
Must be client focused, and have good problem solving & decision making skills
Positive attitude and detail oriented
Strong knowledge of contracts, subscriptions, and dispute resolution
Must have good knowledge of Microsoft Suite and ability to learn other software systems
Ability to work well both with groups and independently
Ability to communicate both verbally and written
Strong multitasking skills
Position requires use of a computer the majority of the day and must be able to sit for prolonged periods of time
Must be able to work a flexible work schedule including weekends and holidays
Preferred Technical and Professional Expertise
5+ years experience
Experience with the following systems
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
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IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.