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IBM Customer Service Representative II in DALLAS, Texas

Introduction

The Revenue Support Enablement Team(RSET) is challenged with solving customer billing related problems. As a Customer Service Representative your primary responsibility is looking after customer needs through phone calls, email, live support, and trouble tickets.

Your Role and Responsibilities

The Customer Service Representative's primary responsibilities encompass customer service and all billing issues.

Responsibilities will include the following:

  • Handle incoming phone calls, e-mails and live support requests

  • Update/Change account information

  • Investigate and resolve customer queries

  • Perform follow up and collections on customer accounts

  • Process billing, collections and reporting

  • Other duties as assigned

Required Technical and Professional Expertise

  • 3-5 years’experience in Customer Service, Accounts Receivable, Technical Support, and Subscriptions

  • Must have excellent phone and written communications skills

  • Must be client focused, and have good problem solving & decision making skills

  • Positive attitude and detail oriented

  • Strong knowledge of contracts, subscriptions, and dispute resolution

  • Must have good knowledge of Microsoft Suite and ability to learn other software systems

  • Ability to work well both with groups and independently

  • Ability to communicate both verbally and written

  • Strong multitasking skills

  • Position requires use of a computer the majority of the day and must be able to sit for prolonged periods of time

  • Must be able to work a flexible work schedule including weekends and holidays

Preferred Technical and Professional Expertise

  • 5+ years experience

  • Experience with the following systems

  • IMS

  • Whiskey

  • BSS Dashboard

  • C.R.A.C.

  • Fast Pass

  • SAP

  • Engage AR

  • Service Now

  • CyberSource

  • IPG

About Business Unit

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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