Take your career to the next level as a Fulfillment Professional with IBM. By nurturing relationships, taking ownership of problem resolution, managing transaction requirements, and applying effective research, you will guarantee our client satisfaction and sales productivity. Our clients are our future, and your successful support is what brings IBM to the next level.
Your Role and Responsibilities
-Responsible for the execution of the TSS squad including accuracy of the deliverables, compliance and timely turnaround for the seller requests and is accountable for the measurement metrics;
-Responsible for establishing a strong and fluid relationship with the TSS unit and serve as a consultant on the execution feasibility of the requests;
-Responsibile for people management including talent and skills development for employees within TSS squad;
-Responsible for building relationships with peer leaders in other squads, as well as clients supported.
-Responsbile for removing barriers to enable work, manage demand from a single prioritized funnel ensuring optimal workload balancing, -Responsible for participating in tactical Kaizen, and to ensure the teams have the necessary tools to be successful;
-Responsible for managing the squad budget to achieve saving target.
-Responsible for driving continuous improvement in Q2C support to the business, Coaching and enabling employees to help cultivate alignment with Q2C Agile revolution.
Required Technical and Professional Expertise
Bachelor's Degree or above
Language: Fluent in English
Preferred Technical and Professional Expertise
IBM fulfillment background will be an advantage
About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.