Take your career to the next level as a Fulfillment Professional with IBM. By nurturing relationships, taking ownership of problem resolution, managing transaction requirements, and applying effective research, you will guarantee our client satisfaction and sales productivity. Our clients are our future, and your successful support is what brings IBM to the next level.
Your Role and Responsibilities
This job role covers activities such as contract audit and registration, order, backlog management, inventory updates, billing, basic contract/agreement preparation, hourly service invoicing, gatekeeper, customer master record, business partner fee payment processes, routing points and end-to end transactions. People in this role are responsible to maintain client relationships by supporting the fulfillment process, taking ownership of problem resolution in this process, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined fulfillment processes, in line with business controls and meet business objectives. Activities may also include functioning as an integration point to align ISC and brand strategies, and Order to Cash Integration, interfacing with each brand/business unit.
Required Technical and Professional Expertise
Bachelor's Degree or above
Language: Fluent in English or Japanese or Korean
Preferred Technical and Professional Expertise
IBM HW or SWG fulfillment background will be an advantage
Clear, effective written and verbal communication skills for English in Mandatory.
Professional phone manner and presence.
Full of responsibility and ownership to the job.
Ability to work well as part of a team.
About Business UnitThe IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.