IBM Jobs

Job Information

IBM Talent Acquisition Executive (RPO) Remote in Coppell, Texas


In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth.

The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and employment branding solutions that transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences

Your Role and Responsibilities

The Talent Acquisition Executive is responsible for managing the entire global recruiting and staffing efforts across one or multiple RPO accounts. This role drives strategic planning and leadership alongside the Project Executive, has on-going interaction and communication with key client stakeholders, and oversees and handles the account budget. The Talent Acquisition Executive role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. The Talent Acquisition Executive reports to the Portfolio Executive and works closely with the other management staff to ensure extreme service and client satisfaction. This job function also supports the Project Executive in strategic relationship management where required and provides operational information across the account. The Talent Acquisition Executive will also seek new revenue opportunities in existing clients and be able to support sales by representing Account Management and Delivery Operations in new business presentations.


  • Increasing revenue with assigned accounts by utilizing IBM's range of products and services to deliver solutions

  • Control the assigned account costs in-line with budget/forecast - accurately forecasting and controlling of ILC

  • Accountable for generation and submitting of invoices for all assigned accounts

  • Responsible for managing the day to day guidance, communication and leadership for assigned accounts

  • Overall accountability for the delivery of the contract to the assigned clients

  • Work in partnership with the Center manager/s and leadership teams to successfully provide required services for the assigned accounts

  • Work in partnership with implementation and other internal teams to successfully get new projects off the ground and into steady state

  • Accountability for designing and delivering to client SLA's, monthly and quarterly business metrics

  • Acting as lead engagement manager on assigned RPO accounts

  • Accountable for management and/or co-management of program staff between 10 - 150 employees (including On site, Off site and COE resources) including the day to day management and direction of the Talent Acquisition Manager as required by the client solution

  • Partner closely with IBM technology lead, Divisional Business Partners, IT, trainers and others for program purposes

  • Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets.

  • Controlling Program P&L and budgets in conjunction with the Portfolio Executive

  • Partnering with Portfolio Executive and client stakeholders to ensure the effective delivery to the client, including on-going account and operational management of service delivery, ensuring fulfillment and cost efficiency

  • Monitoring program expenses against proposed financial plan

  • Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans and activities are identified and implemented

  • Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports and post-mortem analyses

  • Overall leadership and development of the delivery team in assigned accounts (from 'Hiring to Firing')

  • Client QBRs

  • Quarterly and monthly internal account reviews

  • Approval of, and overall monitoring, of the delivery teams KPIs for performance and VC

  • Accountable for the compliance (Business Controls) of delivery for assigned accounts

Required Technical and Professional Expertise

  • At least 6 years or significant experience in Staffing, Recruiting or Strategic Human Resources, either in a corporate or professional services environment

  • At least 5 years of or extensive experience managing and developing complex or multi geography revenue accounts totaling $5M per year

  • At least 6 years or extensive experience leading or managing recruiting teams according to SLA guidelines

  • At least 5 years or extensive experience managing client relationships

  • At least 5 years or previous experience managing remote teams

  • At least 5 years or extensive experience in recruitment metrics and managing numbers, forecasts, budgets and P&Ls

  • At least 3 years or working experience with computers, including in-depth internet knowledge and working proficiency in Word, Excel, Power Point, Visio, Project applications and database applications

  • High School Diploma / GED

  • Minimum 30 or 50% Travel Annually

  • Fluency in English

Preferred Technical and Professional Expertise

  • Bachelor's Degree

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive benefits program which may include medical, dental, vision, paid holidays, paid sick time, paid vacation, Employee Assistance Program (EAP), life insurance, IBM 401(k) Program and Employee Stock Purchase Plan.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.