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IBM User Experience Designer - UX in COLUMBUS, Ohio


Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

We are looking for an experienced design leader to guide a team to deliver great end-to-end customer experiences ( in either of our Columbus OH or Littleton MA locations ). The team you’ll be mentoring is part of a worldwide design organization that is collectively responsible for IBM Sterling software products — an AI-enabled portfolio that enables users to build intelligent, self-correcting supply chains. The role will involve enabling the team to apply design thinking methodology and practices at enterprise scale, contributing to the design of a suite of products (with guidance from a portfolio-level design leader) to deliver frequent product release cycles and tightly align with the product owners and development teams using agile methodologies.

Responsibilities will consist of leading design thinking activities such as empathy mapping (remotely and in-person), designing business process scenarios and flows for user interfaces, researching and validating customer requirements, translating actionable insights from the design research team into mockups and wireframes (low and high fidelity) for user scenario flows, etc. Along with this, shorter-term projects will arise that will further flex the creative muscles (proof of concepts, demos, etc.).

This role demands familiarity with current tools and methods, as well as experience leading small cross-disciplinary design teams and facilitating workshops and team meetings, and also a requires an ability to investigate and learn new approaches to problem-solving, an ability to advocate and apply design thinking and an understanding of agile methodology.

Thriving team members in this role have had:

  • A creative way of thinking about and approaching design issues

  • Strong communication, documentation and presentation skills, with keen sense of storytelling and persuasive manner

  • The discipline to self start

  • The ability to collaborate well and comfortably in a dynamic, team-based environment, with a wide variety people and position (UX Designers, Content Designers, Developers, Product Owners, etc.) - both face-to-face and remotely with our worldwide teams.

  • Deep knowledge of design methodologies and information architecture

  • The initiative to stay up to date on the latest interface and user experience design best practices for web and mobile devices

Required Technical and Professional Expertise

  • Experience (3+ years) with creating user scenarios for usability testing, analysis of industry trends, task analysis, workflow design, layout & composition

  • Experience creating mockups and prototypes (low- and high- fidelity), as well as documenting interaction patterns for product UI

  • Experience applying styles across user interfaces

  • Experience with researching and reporting conclusions in well-developed documents

  • Demonstrable knowledge of wireframing and visual design tools such as Sketch, InVision, Adobe Creative Cloud, etc.

  • Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of interaction design and visual design

Preferred Technical and Professional Expertise

  • Understand modern design thinking and design trends (including responsiveness and accessibility)

  • Understand different industries to better gauge how design issues and users can differ across them

  • Have an appreciation for detail - every pixel and interaction is important

About Business Unit

At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.