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Job Information

IBM Data Center - Server Computer Repair-Columbus, OH in COLUMBUS, Ohio

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM seeks to hire an entry level System Services Representative (SSR) in Columbus, OH to work off-shift hours (2nd shift, 3rd shift and weekends). Work will be in a data center environment. This role is an entry level position for an individual contributor responsible for on-site maintenance of Lenovo X86 Servers. Job would include diagnosing and component level swapping of hardware, network troubleshooting of products, software and operating systems. The equipment could include Lenovo, IBM and multi-vendor hardware. The successful candidate will be trained on all hardware requirements. May be advising clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. May also perform services activities such as systems-level problem determination, of non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the IBM customers. When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. This position will be an on-site position located in Columbus, OH. Requirement is that the successful candidate lives within 50 miles this city.

Required Technical and Professional Expertise

-High School Diploma or Equivalent

-Ability to work Off-Shift Hours - 2nd, 3rd Shift & Weekends

Preferred Technical and Professional Expertise

N/A

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

US Citizenship required.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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