IBM Watson Health - Delivery Specialist in Chicago, Illinois

Job Description

IBM Watson Health provides the healthcare industry a protected, cloud-based analytics platform that harnesses big data for clinical integration, predictive analytics, and business intelligence. Its platform empowers the country’s leading provider organizations to more effectively utilize their data to improve care quality, patient satisfaction, and deliver value-based care. Watson Health is working to enhance, scale, and accelerate health and wellness, and to facilitate collaboration across the community of care.

The Explorys solution supports Population Health Management and Accountable Care models while applying the power of massively-parallel data processing to help save lives and make healthcare more affordable. The Phytel solution empowers provider-led population health improvement, providing care teams with proven technology to deliver timely, coordinated care to their patients. The SaaS-based registry uses evidence-based chronic and preventative care protocols to identify and notify patients due for service, while tracking compliance and measuring quality and financial results.

Position Summary

The Delivery Specialist will report to Manager, Delivery. The Delivery Specialist is responsible for ensuring the overall success of validating the IBM’s patient engagement and performance management solutions throughout the United States and abroad.


  • Successfully lead validation ensuring that timelines are met and client expectations are exceeded;

  • Perform due diligence to gain understanding of client’s organization and workflow;

  • May participate in client discovery sessions aimed at understanding key staff workflows related to scheduling, billing, and/or coding;

  • Adhere to project scope and timelines working in coordination with client and internal services teams;

  • Adhere to implementation process while tailoring test plans to client use cases and configurations;

  • Lead validation work sessions, sometimes on-site with the client;

  • Demonstrate strong competency across the product suite and in providing best practice configuration recommendations or adjustments;

  • Document outcome of validation and testing efforts;

  • Identify validation risks, root cause, and related mitigations;

  • Track and manage validation issues to resolution;

  • Partner with Data Integration, Standardization, and Configuration teams to resolve issues with client products/results;

  • Support the development of tools, processes, and procedures that radically reduce customer implementation cycle time and eliminate opportunities for deployment defects.

  • Travel of 10% is expected.

Delivery Specialist

What are they like?

  • Meticulous and detail-oriented

  • High level of personal accountability

  • Responsive

  • High sense of urgency, driven to deliver

  • Team-oriented and collaborative

  • Positive, optimistic

  • Avid learner

  • Problem solver; looks for best alternative solution when faced with road blocks

  • Organized; ability to work on multiple projects at a time

What do they know?

  • Healthcare industry

  • Healthcare business environment a plus

  • Clinical workflow a plus

  • Working knowledge of Lean Six Sigma Principles a plus

  • Working knowledge of healthcare IT solutions

Where do they come from?

  • Healthcare provider organization

  • Healthcare industry

  • HIEs

  • EMR

  • Quality organizations

This position is located in Dallas, TX or Cleveland, OH.

Required Technical and Professional Expertise

  • 1 year experience in healthcare or healthcare technology industry

  • 1 year experience managing projects with competing priorities, while monitoring and reporting progress

  • 1 year knowledge of clinical information systems/EMRs

  • 1 year strong technical and analytical aptitude including ability to understand software configuration and data structures

Preferred Tech and Prof Experience

  • 1 year client-facing presence and experience interacting with multiple levels within an organization is a benefit

  • 1 year knowledge of quality and clinical measures and specifications a plus

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.