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IBM Salesforce Change Analyst - 7Summits in Chicago, Illinois


As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities

As a successful Change Analyst, under the direction of a Change Lead you will use influence and innovation to maximize adoption and ensure a positive end user experience for changes impacting people, process, and technology.

You will work with Fortune 1000 clients across a variety of industries including consumer brands, high-tech, financial services, healthcare, and higher education, and others and help deliver on 7Summits brand promise of helping clients to create, compete, and innovate in new ways.


  • Support the change management workstream for programs and projects

  • Participate in change discovery workshops, interviews and surveys

  • Develop communications and training plans based on best practices and understanding of impacted users

  • Execute communications, change agent network and training plans

  • Develop curriculum support materials such as tipsheets, microlearning videos and training scenarios

  • Conduct Train the Trainer workshops and/or end user training

  • Effectively articulate the value of change management in relation to project success

  • Analyze business KPI's and recommend adoption metrics that will allow the client to communicate, coach and train to reach the behaviors that will drive the desired business outcomes

Required Technical and Professional Expertise

  • Bachelor's degree in Business, Communications, Marketing Education and/or equivalent work experience

  • 3+ years experience in a Business Analyst and/or Change Analyst related role

  • Grounded in change management principles, methodologies, tools and innovative and best practices

  • Hands-on experience with Salesforce Sales Cloud, Service Cloud and/or Community Cloud implementations

  • Track record of managing change initiatives as part of a team or independently

  • Experience in developing Train the Trainer programs and training documentation in written and video format

  • Knowledge of learning experience tools typically used within Salesforce ecosystem such as WalkMe, Appinium, myTrailhead and In App Guidance

  • Strong consulting, problem solving, and critical thinking skills

  • Collaborative and consultative work style

  • Strong written, verbal and presentation communication skills

  • Strong facilitation skills using web based collaboration tools such as Mural

  • Proficient in Microsoft Office (Excel, Word and PowerPoint) and Google Cloud tools

  • Travel requirements are in the range of 10-30%

Preferred Technical and Professional Expertise


About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.