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IBM Client Technical Professional Leader - Automation - National in Chicago, Illinois


IBM is empowering organizations to reinvent themselves and change the way they run their business by applying automation to achieve digital transformation and to scale their business operations to become more flexible and competitive. Incorporating a host of tools, from machine learning, artificial intelligence (AI), intelligent decision management, to robotic process automation (RPA), the integrated IBM Cloud Pak for Automation is designed to improve employee productivity, deliver better end-to-end customer journeys while reducing the burden of governing your content and processes.

Perhaps you are a:

  • Rockstar Developer who needs a break from coding?

  • SRE tired of being bugged in the middle of the night?

  • Application Performance or Stack Engineer, who wishes to evangelize best practices for the industry?

  • IT Operations Services consultant wishing you could influence clients before implementation?

Your Role and Responsibilities

The candidate will be a member of the Technical Sales Specialists team leading the technical engagement with clients in their journey to AI and hybrid cloud. Primary focus will be leading our technical solutioning helping clients experience the value from our Cloud Pak for Automation sales efforts by building demonstrations and proof of concepts (POCs) that EXCEED client expectations. The candidate will also make joint or independent sales calls on clients, IBM sales teams and/or IBM Business Partners identifying and progressing opportunities. Candidates must have a proven background incorporating clients' business and technical requirements building out a demonstration or POC that instill a WOW factor with clients. Additionally they provide technical sales support which may include but not limited to: collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions, develop and deliver technical education, support critical situations, design solutions; and answer technical questions. When engaged for a specific opportunity or project, they are responsible for the technical accuracy of the proposed solution and ensuring all technical requirements are addressed.

The candidate will also use IBM tooling and products to show, rather than tell clients about how IBM solutions will transform their business. Showing a client IBM's technology in action provides higher credibility and facilitates effective solution ideation resulting in higher win rates and shorter sales cycles.

Critical Skill Areas:

Install and set up POC environment either on client's private cloud or on Public Cloud (IBM, Azure, Amazon, Google

Required Technical and Professional Expertise

  • Document Capture (IBM Datacap, Kofax Capture, Amazon Textract, ABBY FlexiCapture, etc.)

  • Experience building technical sales demos using a leading capture product, preferably Datacap

  • Strong understanding of the capture market

  • Experience with regular expressions

  • Experience in C#

  • Understanding of AI, Machine Learning and Deep Learning concepts preferred

  • Experience with Natural Language Processing (NLP)

  • Business Process Management Solutions (IBM Workflow, PegaSystems, Appian, etc.)

  • Java Script,

  • Programming models: Process, Content Processing Engine (CPE), Case Manager.

  • BAI programming model to build dashboards

  • WAS (Workflow Server customization)

  • OpenShift (Workflow Server on Containers customization)

  • Business Process Mining

  • High level background in Data Science

  • Working with process and task mining programming models

  • RPA Solutions (WDG Automation, Automation Anywhere, UI Path, Blue Prism, etc.)

  • Understanding of APIs

  • Troubleshooting skills

  • Debugging concepts

  • Knowledge of Document Object Model (DOM) structure

  • Experience with JavaScript

  • Content Services & Records Management (IBM FileNet, Box, Microsoft SharePoint, OpenText Extended ECM or Documentum, Hyland OnBase, Nuxeo Insight, etc.)

  • Experience working with an Enterprise Content Management solution and know the standard features included within a modern content management solution

  • Ability to articulate the benefits of an Enterprise Content Management solution

  • Understand basic architecture concepts and deployment methodologies of a content management solution

  • Work with Windows and Linux Operating Systems

  • Experience working with networking, SQL databases, file systems, and cloud object storage

  • Experience with modern scripting languages

  • Working knowledge of directory services and permissions management

  • Understanding of cloud security concepts

  • Understanding of Information Lifecycle Governance concepts and solutions such as Records Management and eDiscovery

  • Experience working with a records management solution and understand the basic concepts such as retention management and disposition

  • Decision Management Solutions (IBM Operation Decision Management, FICO, PegaSystems, Drools)

  • Knowledge of Decision Management components inside IBM Cloud Pak for Automation

  • Ability to interpret business requirements and technical specification to business rules

  • Working experience with Rule Designer, Decision Server and Decision Center

  • Experience authoring action rules, decision table rules, and orchestrating rules flow

  • Experience with Java, XML and JSON

  • Kubernetes/OpenShift Container Platform (OCP)

  • K8s/OCP architecture and key components that make up the cluster

  • Understand the difference of k8s vs OCP like load balancing and ingress

  • Understanding of K8s operator


  • K8s CLI

  • How to trouble shoot deployments

  • Storage consideration when deploying on k8s/ocp and public cloud

Preferred Technical and Professional Expertise

  • Proven communication skills and fluent in English.

  • Ability to understand business problems, and articulate business value to different target audiences (IT Operation Engineer, Site Reliability Engineer, CxO)

  • In-depth Cloud Platform knowledge and in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.