The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
As a member of the MEA Africa Payroll Team within the HR Service the prime responsibility of the Payroll Administrator is for the accurate and timely payment of employee salaries. However, the expectation is that the incumbent will also really embrace the desire to review and change business processes to make payroll services more efficient and effective. The role therefore comprises:
Ensuring employee master data is correct
Ensuring all payments and deductions are correct and in line with company policy and country legislation
Owning specific work processes, being the payroll expert in these, and continually assessing to ensure maximum efficiency, and re-engineering if necessary
Participate in a wide variety of projects that impact payroll
Continually strive to deliver excellence in HR Service delivery
Maintain accurate controls.
All administrators are expected to be skilled in all aspects of their payroll - enabling them to be able to cover any role.
Establishing & maintaining payroll records
New hires / leavers / transfers/headcount movements
Validation of all payments and deductions
Ensure knowledge of IBM's policies and external taxation regulations - ensuring all payments are duly authorised, correct and compliant.
Statutory Contributions / Allowances / Retirement Funds/Benefits
Correct net payments at all times
Validate net pay using controls, simulations and exception reports.
Have strong knowledge of all Internal Control requirements and ensure that all areas of payroll within own area of responsibility have acceptable levels of control.
Manage payroll workflows to ensure that all incoming and completed work items are sorted and filed appropriately and in line with audit requirements.
Responsibility of being expert in multiple MEA payroll processes, owning and updating documentation, communicating changes and providing training to other payroll team members, continually looking to improve work processes to ensure the processes are working effectively at all times.
Responsibility for call handling and employees' inquiry management.
Required Technical and Professional Expertise
Attention to detail, and accuracy in every aspect of the role, is essential.
Innovative - continually looking to analyse and improve work processes.
Flexibility to adapt to diverse tasks and changing direction depending on the fluctuating volumes of work.
Solutions - ability to deal with complex issues, identify solutions and implement.
Capacity - must be able to tackle large volumes of work and maintain concentration on individual tasks in order increase productivity by building rhythm
Customer service skills are paramount, with a desire to continually seek improvement of the service given to all (internal and external) customers
Team Player - work to pro-actively build team spirit
Must build and maintain a high level of technical payroll expertise (payroll legislation, statutory deductions etc.)
Must be able to work under own initiative, with minimal supervision in order to manage workloads to meet strict monthly and annual deadlines.
Due to the sensitivity of the data, the administrator must maintain complete confidentiality and exercise integrity and discretion at all times.
Ability to work across boundaries and form productive working relationships with other departments in order to improve efficiencies and effectiveness throughout.
Demonstrable payroll experience
Strong payroll expertise
Fluent in English
Preferred Technical and Professional Expertise
About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.