As a Business Sales & Delivery Executive, you will support IBM's consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.
Your Role and Responsibilities
As a Customer Success Manager, you are interfacing post-sale and responsible for driving customer adoption of purchased software and services. Additionally, you are responsible for identifying opportunities to create additional customer business value among our customers based on our products and services. Drive overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
●Customer Engagement: Primarily contact point for the customer's stakeholders when it comes to using our Cloud products. Customer development through ongoing development meetings and customer engagement in IBM's customer communities.
●Adoption: You are a catalyst for customers to get off to a good start. And that all user groups receive adequate training and support in the use of their Cloud software and services. You furthermore help develop and maintain our Adoption Playbook.
●Advisory: Advise customers on the flexibility and applicability of their tool to maximizing the outcome of customers' engagements.
●Development opportunities: Analyzing areas with optimization and proving new ares swhere the customer can create additional business value through their use of our software and services.
Required Technical and Professional Expertise
Expertise in cloud technologies
Basic understanding on at least 1 of the three major hyper-scale cloud platforms (AWS,Azure OR GCP)
Experience with agile working methodologies and has been part of agile teams
Understanding of enterprise customers; their value chains, processes and their personas
Knowledge of Business processes
Practical experience on adoption in a post-sale role
Excellent problem-solving skills and a solution-focused attitude
Proven record of delivering high client satisfaction
Strong presentation and communication skills
Methodical, hardworking, enthusiastic and an ability to work well under pressure
Fluent in English language skills
Preferred Technical and Professional Expertise
Relevant Cloud certifications
Fluent in English
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementIBM wants you to bring your whole self to work and for you, this might
mean the ability to work flexibly. If you are interested in a flexible working pattern,
please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.