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IBM 2nd level support IT Specialist in Bucharest, Romania


The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

  • Provide technical support for DG Taxud applications and services

  • Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank Holidays if needed

  • Ensure that the KPI's are maintained according to the existing Service Level Agreement

  • Administer consolidated server applications across several different platforms and operating systems (Linux, Windows) - good knowledge of Linux

  • Installation of software, patches, service packs, performance tuning on Linux servers following Change management process

  • Contribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment and Testing

  • Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.

  • Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests

  • Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client

  • Provide support in performance monitoring, reporting, problem identification, management, and resolution.

  • Work in close cooperation with the technical management and application management functions of the organization

Required Technical and Professional Expertise

* Experience in Application Management L2 and Deployment in last 1 year

* Advanced English

* Experience in Unix and bash scripting in last 1 year

* Basic knowledge on DB and querying is a must

Preferred Technical and Professional Expertise

  • Experience with Python is a plus

  • ITIL background or certification is a plus

Eligible to work in country

Romanian fluent

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

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